Grand opening of our two stores! • We are located at 1990, boulevard Dagenais Ouest, #100 Laval (QC) H7L 5W2 • Dimex360 Inc. guarantees the availability of replacement parts as well as the information necessary for the maintenance of the products it sells. • Grand opening of our two stores! • We are located at 1990, boulevard Dagenais Ouest, #100 Laval (QC) H7L 5W2 • Dimex360 Inc. guarantees the availability of replacement parts as well as the information necessary for the maintenance of the products it sells. • Grand opening of our two stores! • We are located at 1990, boulevard Dagenais Ouest, #100 Laval (QC) H7L 5W2 • Dimex360 Inc. guarantees the availability of replacement parts as well as the information necessary for the maintenance of the products it sells. •
Grand opening of our two stores! • We are located at 1990, boulevard Dagenais Ouest, #100 Laval (QC) H7L 5W2 • Dimex360 Inc. guarantees the availability of replacement parts as well as the information necessary for the maintenance of the products it sells. • Grand opening of our two stores! • We are located at 1990, boulevard Dagenais Ouest, #100 Laval (QC) H7L 5W2 • Dimex360 Inc. guarantees the availability of replacement parts as well as the information necessary for the maintenance of the products it sells. • Grand opening of our two stores! • We are located at 1990, boulevard Dagenais Ouest, #100 Laval (QC) H7L 5W2 • Dimex360 Inc. guarantees the availability of replacement parts as well as the information necessary for the maintenance of the products it sells. •

Our Brands

akuaplus® AKUALUX

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Frequently asked questions (FAQ)

We’ve prepared a list of frequently asked questions and answers to help you resolve your issues quickly and easily. If you need a little extra help, our customer service team will be happy to assist you.

Our products are available at select retailers and online across Canada. For more details on where to purchase, please visit our
retailers page.

Each product includes an instruction manual available on our website. Simply search for your product model and download the manual directly from its product page.

If the product has been discontinued, you can still find its manual in our documentation center.

Dimex360 offers a limited lifetime warranty on most products. For more information on the specific coverage and terms, please refer to our warranty page.

The limited lifetime warranty covers the replacement of defective parts, but it does not include the cost of installation or associated labor.

We recommend using mild soap and water to clean your product. Avoid abrasive cleaners to maintain the product’s finish and functionality. For more information on how to care for our products, please visit our Cleaning & Maintenance page.

If you are experiencing an issue with a product, please first visit the product page to download the instruction manual and check the troubleshooting steps. If the issue persists, please fill out our contact form. A member of our Customer Service team will get in touch with you promptly to guide you through the next steps.

Replacement parts are available through our website. Contact our Customer Service team for assistance in identifying and ordering the correct parts with the help of our contact form.