Privacy Policy – Dimex360 inc.
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, in accordance with Canadian and Québec privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Law 25 (Québec).
Who We Are
Our website address is: https://dimex360.com.
Dimex360 inc. is the owner and operator of the akuaplus® brand.
Information We Collect
- Contact Form Data: When you submit a request via our support or contact forms, we collect your name, email address, phone number, and postal address to assist you personally.
- Technical Data: We collect your IP address, browser type, and user agent. Cookies may also be used to enhance your user experience and site security.
How We Use Your Data
We use your personal information only to:
- Respond to your inquiries
- Follow up on customer service requests
We do not sell or share your personal data with third parties for marketing purposes.
Cookies
Our website uses cookies to store login details and user preferences. These cookies typically expire after one year.
For full details, please refer to our Cookie Preferences banner.
Embedded Content
Some pages may include embedded content (e.g., YouTube videos or product previews).
Embedded content behaves as if you visited the third-party website directly and may collect data or use cookies according to their own policies.
Analytics
We use Google Analytics with IP anonymization enabled to help us understand and improve how visitors use our site.
Read Google’s Privacy Policy for more information.
Data Retention
- Contact form submissions are retained only as long as needed to handle your request.
- Technical logs may be stored for security auditing.
- We do not store comments on this website.
Your Rights
Under Canadian and Québec privacy laws, you have the right to:
- Request access to any personal data we hold about you
- Request correction or deletion of your data, unless retention is required for legal or administrative purposes
To exercise these rights, contact us using the information below.
How We Protect Your Data
We use:
- SSL encryption
- Firewall-protected infrastructure
- Access-controlled servers
We follow industry best practices to keep your data secure and confidential.
In Case of a Data Breach
If a breach involving personal data occurs, we will notify affected users and Canadian authorities (including the CAI in Québec if applicable) within 72 hours, as required by law.
Automated Profiling
We do not use automated decision-making or profiling based on your personal information.
Third-Party Data Sharing
We do not share your data with any third-party platforms for advertising or profiling.
Contact Us
If you have questions about this Privacy Policy or wish to access or request removal of your data:
Email: question@dimex360.com
Phone (Canada): 1.514.666.0155
Toll-Free: 1.844.666.0155
Address:
Dimex360 inc.
340 boulevard Guimond
Longueuil, Québec, Canada
J4G 1R1
Dimex360 inc. is a Proud Canadian Company 🇨🇦
